FAQ
Frequently Asked Questions
Helpful answers about products, orders, payments, shipping, and customer support.
Who operates Tavlqio?
Tavlqio is operated by Shanghai Jinshengtu Network Technology Co., Ltd..
What does Tavlqio sell?
We offer cat-care products such as feeding bowls, water bowls, automatic feeders, litter boxes, scratching products, cat resting accessories, and grooming tools.
What currency are prices shown in?
Unless otherwise stated on the storefront, prices are displayed in U.S. dollars (USD).
Can I contact customer support before placing an order?
Yes. You are welcome to contact us before ordering if you need more information about products or store policies.
How can I contact customer support?
You can reach us by email at service@tavlqio.com or by phone at +86 162 7185 3049 during service hours.
What are your customer service hours?
Our standard customer service hours are 8:00 AM - 8:00 PM.
Can I get help with order-related issues?
Yes. We can assist with order updates, shipping concerns, and general post-purchase questions.
Can I ask about returns or refunds?
Yes. If you need return or refund assistance, please contact our support team and we will help guide you through the applicable process.